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As you move to the Office 365, you will shift the burden to the Microsoft. The office 365 facilitates users’ access from anywhere, and it will enhance the productivity to the next level. The access is facilitated through the internet at the office, home, and on the go (both laptop and phone). In addition to the enhancement of efficiency, Office 365 will also improve security and reliability. There are various versions including Home, Personal, Business, etc. which can be selected as per your needs. By following the installation instructions given by Microsoft, many pitfalls can be avoided.

Common installation issues

The following 3 Common Office 365 Installation Issues can be overcome by following the troubleshooting steps:

  1. Cannot install Office 365

To resolve the issue, you should ensure that no copies are installed on the computer. All copies including trail copies should be removed from the system. You can go through the control Panel to figure out old installations. The following points should be verified to overcome the issues.

  • Ensure that sufficient disk space is available on your PC
  • User should have active and current subscription
  • The version downloaded should be as per the subscription
  • If anti-virus is preventing, it should be disabled.
  • User account controls can be turned off to prevent hidden dialogs.
  • Msi-installer task should be fully complete and shut-down prior to disconnecting from the network. Hibernation and Sleep modes are OFF during this process.
  1. Being behind proxy server or a firewall

If your PC is behind the proxy server, you should get installation privileges from the administrator. The proxy settings to Windows HTTP clients should be changed.

Step 1:

The settings can be changed by reaching the command prompt and typing the following commands:

  • Start-> Type cmd.exe in the search box.
  • Right click cmd.exe on the list
  • Click ‘Run as administrator’

Enter the following command:

netsh winhttp set proxy <Address of proxy server>

Step 2:

Find out if your computer is behind the firewall. You should find out the same and configure it to enable the installation. You will understand more about firewall ports at the following links:

https://blogs.technet.microsoft.com/educloud/2011/11/30/what-firewall-ports-do-i-need-open-to-connect-to-office-365-for-education/

  1. Migration issues

The following issues should be sorted out before updating to Office 365. Some of the issues are listed below:

  • Irregularities in Auto-Reply settings
  • Mobile device app/account configuration

If you have configured auto-reply settings, they will not work properly after the upgrade as new server will be attached. The settings might continue after the expiry date as well. The settings should be changed by going to the Outlook Web app and by toggling auto-reply on/off.

As there are various kinds of email client software applications and mobile OS versions, the seamless integration may not take place. If you are using third-party mail applications, username and password should be re-entered. After the completion of the migration, the mobile device should be tested. If there are any issues, the mail account should be deleted, and it should be created again.